In Malaysia’s growing urban landscape, Property Managers play a vital role in ensuring that residential, commercial, and mixed-use developments are properly managed, maintained, and compliant with regulations. As more properties are strata-titled and professionally managed, the demand for qualified property managers continues to increase.

This article explains what property managers do in Malaysia, how they differ from other property professionals, and the pathway to becoming a registered property manager under Malaysia’s regulatory framework.

What Is a Property Manager in Malaysia?

A Property Manager is a professional responsible for the day-to-day management, operation, and administration of properties on behalf of owners, Joint Management Bodies (JMB), or Management Corporations (MC).

Property managers focus on post-completion property management, rather than buying or selling property. Their role is particularly important in strata-titled developments, such as condominiums, apartments, offices, and mixed-use buildings.

In Malaysia, property managers are regulated under the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP / LPPEH).

Key Responsibilities of Property Managers

1️⃣ Building and Facilities Management

Property managers ensure that buildings are safe, functional, and well-maintained. This includes:

• Managing routine maintenance and repairs
• Coordinating contractors and service providers
• Ensuring fire safety systems, lifts, and facilities are operational

2️⃣ Financial and Administrative Management

Property managers are responsible for:

• Preparing annual budgets
• Collecting maintenance charges and sinking funds
• Managing payments to vendors and utilities
• Preparing financial reports for JMBs, MCs, or property owners

Transparency and accountability are critical aspects of this role.

3️⃣ Strata Management and Governance

In strata developments, property managers often act as Managing Agents, assisting with:

• Compliance with the Strata Management Act 2013
• Organising Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs)
• Advising JMBs and MCs on governance and by-laws

4️⃣ Tenant, Resident, and Stakeholder Management

Property managers handle:

• Resident or tenant complaints
• Enforcement of house rules and by-laws
• Communication between owners, residents, and service providers
• Managing disputes within professional scope

Strong communication skills are essential.

5️⃣ Legal and Regulatory Compliance

Property managers ensure compliance with:

• Strata Management Act 2013
• Local authority regulations
• Fire safety and occupational safety requirements

They often liaise with local councils, consultants, and regulatory bodies.

Difference Between Property Managers and Other Property Professionals

• Property Managers manage completed properties and operations
• Estate Agents (REA/REN) handle buying, selling, and leasing
• Valuers provide independent opinions of value

Each role is distinct, though they often collaborate within the property ecosystem.